Share this Job

Customer Support Specialist 2

Location: 

Mason, OH, US

Shift:  1st

Known for our innovative components, Mitsubishi Electric Automotive America manufactures autonomous-ready infotainment and ADAS solutions, premium audio systems, high-definition displays, and powertrain electronics for standard, electric, and hybrid vehicles. Since 1979 we have served the major automotive, heavy-duty truck, and coach manufacturers across the US, and continue to grow each year!   Be a part of a select team that is making a real impact on the automotive mobility of tomorrow! 

Position Summary

Receive, analyze, and process customer orders electronically and manually according to the customers’ specifications on a timely basis and meet scheduled delivery deadlines. Coordinate with other departments, locations, and the Sales Group to meet customer requirements and ensure satisfactory service is provided. Develop, achieve, and maintain good rapport with customers. Ensure MEAA-Maysville is compliant to latest customer standards. Flexible to support and train others in the department using extensive knowledge of all customer bases.

Essential Job Responsibilities

  • Able to perform all duties outlined in the Customer Support Representative I job description with minimal supervison and near-perfect accuracy. 
  • Understand all customer specific requirements, customer portals, and EDI / Non-EDI order entry for all customers MEAA-Maysville provides service to. Using attained knowledge of all customers, will be able to both support with minimal supervison in the absence of other Customer Service Representatives in the department and can assist the Supervisor with training Customer Service Representative I ‘s in the department
  • Maintain item masters in JD Edwards. This includes the setup of new parts at both the item master and the item branch level, the setup of the cross reference in JD Edwards to allow EDI to be received correctly, and the setup of both item standard pack and the pallet standard pack. In parallel to JD Edwards, able to setup new parts and customers within PCS. Support by reviewing item master setups and signing off on setup documentation.
  • Analyze / evaluate current processes in the department with the intent of reducing manual workloads (order entry, manual control charts, ect.) as well as ways to improve the current system. Monitor, evaluate, and present solutions to Supervisor and Department Manager.
  • Assist Customer Support Representative I’s with setup of new customers to ensure a smooth start up. Assists other departments to reduce customer complaints or miss-shipments. Assists Supervisor by reviewing complete item master setups and checking for inconsistancies. 
  • Maintain customer demand records in JD Edwards. Purge customer demand weekly to remove old or incorrect EDI transmissions. Assist the IT Department and other Customer Support Representative I’s in the department review unprocessed and/or past customer EDI transmissions.

 

The above description represents the most significant essential duties of this position but does not exclude other occasional work assignments not mentioned


 

Qualifications and Education Requirements

  • Associates Degree in business management or a minimum of three years diverse experience in a computerized planning/marketing/materials environment or equivalent.
  • Computer literate, emphasizing experience with Electronic Data Interchange (EDI) systems, JD Edwards and Microsoft Office.
  • Verbal, written and cross-cultural communication skills.
  • Ability to work extended hours, including holidays, without notice.

To the extent that such laws prohibit discrimination and harassment, MEAA shall not discriminate against any applicant, associate, vendor, contractor, customer, or client on the basis of age, race, color, religion, creed, ancestry, national origin, citizenship status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, physical or mental disability, medical condition (as defined by applicable law), genetic information, military or veterans’ status or any other basis prohibited by law. 
Click here to view the EEO is The Law Poster and the supplement.  
Applicants with a disability who need assistance with the application process may contact Human Resources by email at employment@meaa.mea.com or by calling 1-800-275-5077.


Nearest Major Market: Cincinnati